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Terms & Conditions

Welcome to Hello Brows. Hello Brows provides access to the Hello Brows website, ‘www.Hello’ and sells our products to you subject to the conditions set out in this document.

This website is owned and operated by Hello Brows. The registered office is Hello Brows, Po Box 5148 Burnley, Victoria Australia, 3121

These Terms & Conditions are the official terms for Hello Brows website at and for social media applications including but not restricted to Facebook, Twitter and Instagram.

By accessing and our Applications, you are acknowledging that you have read, understood and are bound by these Terms & Conditions.

60 Day Money Back Terms

Hello Brows 60 Day Money Back guarantee offer terms include the following:

60 day money back guarantee offer is for our Brow Enhancing Oil only. To be eligible for this money back guarantee. product must have been purchased from Hello Brows website. Order number must be supplied when requesting refund. Empty product must be shipped back via express with a tracking number provided to Hello Brows for both Australian and International postage. Before and after images must be supplied up application for money back showing absolutely no improvement of growth with images of the start of process and end of 60 days.


All rights, including copyright, in this website are owned by Hello Brows. All content included on the website, including text, graphics, logos is the property of Hello Brows and is protected by Australia and international copyright and database right laws.

You may not extract or use any of the contents of this website without Hello Brows written consent or permission. You may also not modify, delete, distribute or post anything on this website for any purpose.


As part of your registration, you will have the option to subscribe to periodic emails detailing information on any new products or special offers. Please review our privacy policy for full details on how we manage the data that you supply us with.


Hello Brows greatly values its customers and respects their privacy. Any information that we collect about you is held confidentially and is not used by any third parties.

Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which our privacy policy is part.


We will do our best to ensure that our website is continually available for you to view. However, at times the website may be disrupted due to the nature of the Internet, repairs/maintenance work or the introduction of new facilities or services.

As a result of using our website, we will log certain information about you using cookies. We use this information to help improve the matching of your interests. If you do not want a cookie to be stored on your computer, use your browser to erase cookies from the computer’s hard drive, or to block all cookies.

If you access or Applications via your mobile phone, be aware that your carriers normal rates and fees will apply.


Hello Brows and any other marks indicated on our website are trademarks or registered trademarks of Hello Brows or its subsidiaries and is protected by Australian and International law. These trademarks may not be used in connection with any product or service that is not Hello Brows.


When you purchase any product(s) from our website, we will send you an email confirming receipt of your order and details of your purchase(s).

We will do our utmost to ensure that the product(s) that you have ordered are available, but this cannot always be guaranteed.  Where possible, our website is regularly updated to show if products are currently out of stock. If we cannot fulfil your order, we will contact you to let you know when the product(s) will next be available.

All orders on our website will be processed and shipped within 5 working days.

A full list of shipping rates feature on the checkout page of our website. When ordering goods from us for delivery outside of Australia, the recipient may be subject to import duties and taxes – such charges must be borne by the recipient.

We do hope that you will be pleased with the product(s) that you order from us. If you receive any product from us that is faulty or damaged in any way, please do return the item(s) to us within 20 days of receipt of your order. The item should be securely wrapped in the same packaging and sent to: Hello Brows Po Box 5148 Burnley, Victoria Australia, 3121. Please supply us with your name, address and reason for return.

For reasons of hygiene, we are unable to offer exchanges or refunds on any opened or used product.

All Hello Brows products should be used strictly in accordance with their guidelines and instruction. You should fully check the ingredient list for products before use to avoid potential allergic reactions.

Hello Brows attempts to accurately display the colour of products, however the actual colours you see will depend on the device/screen you are using.

The products and services available on are for personal use only. You should not sell or resell the products and services bought. We reserve the right to cancel your order if we suspect suspicious activity.